Cancellation & Refund Policy
Last Updated: September 2026 · Compliant with Reserve Bank of India (RBI) payment guidelines and Razorpay Merchant Terms.
You can cancel your Settlr subscription at any time from your billing dashboard. For first-time paid plan subscribers, we provide an unconditional 7-Day Money-Back Guarantee. Approved refunds are credited back to the original payment source within 5 to 7 business days.
1. Subscription Cancellation
You may cancel your Settlr paid subscription (Pro or Agency plan) at any time directly through your dashboard at Dashboard → Billing or by sending an email request to support@usesettlr.in.
Upon cancellation, your subscription will remain active until the end of the current paid billing cycle (monthly or yearly), after which your account will automatically transition to our Starter (Free) plan without further charges.
2. 7-Day Money-Back Guarantee
If you are unsatisfied with Settlr Pro or Agency tier for any reason, you are entitled to a full refund if requested within 7 days of your initial subscription purchase. To claim your refund, email support@usesettlr.in with your registered email and Razorpay payment ID.
3. Refund Processing & Timelines
All approved refunds are processed through our payment gateway partner, Razorpay, directly to your original payment method:
- UPI Payments: Credited to your linked bank account within 24–48 hours.
- Credit / Debit Cards: Credited within 5 to 7 business days, depending on your card issuer bank.
- Netbanking: Credited within 3 to 5 business days.
4. Duplicate Charges & Failed Transactions
In the event of duplicate billing caused by network interruptions or gateway timeouts, the excess amount is automatically detected and reversed. If you notice an un-reversed duplicate charge, contact our billing desk at support@usesettlr.in with transaction references for instant resolution.
5. Client Invoice Payments (Third-Party Transactions)
Settlr provides invoicing software and generates dynamic UPI QR codes and bank wire instructions for invoices sent to your clients. Settlr is not an intermediary or escrow agent for the money settled directly between your clients and your bank account via UPI or wire transfer. Refunds between suppliers and their clients are governed by the underlying commercial contract between the respective parties.